FAQ

Frequently Asked Questions (FAQ)

Velnoir Perfume

1. Are your perfumes original/authentic?

Yes, all our perfumes are 100% original and sourced/manufactured to the highest quality standards.

2. How can I place an order?

Simply browse our Shop page, add your desired products to the cart, and complete checkout with your delivery and payment details.

3. What payment methods do you accept?

We accept [Oman-issued Maal & local debit cards, Visa, MasterCard, and other options as configured with our payment gateway].

4. Is it safe to enter my card details on your website?

Yes. All payments are processed securely through our licensed payment gateway partner over an encrypted (HTTPS) connection. We do not store your card details on our servers.

5. How long does delivery take?

Delivery typically takes [1–3] business days within Oman, and [3–7] business days for other destinations. See our Delivery Policy for details.

6. How much does delivery cost?

Delivery charges are calculated automatically at checkout based on your location and order size.

7. Can I cancel or change my order after placing it?

You can cancel or modify your order free of charge as long as it has not yet been shipped. Contact us as soon as possible at info@velnoirperfume.com.

8. What is your return/refund policy?

Due to hygiene reasons, we only accept returns of unopened, unused products within [7–14] days of delivery. See our Cancellation & Refund Policy for full details.

9. What should I do if my order arrives damaged?

10. How can I contact customer support?

You can reach us via email at info@velnoirperfume.com or by phone at +968 22678356.