Cancellation, Refund & Return Policy

Velnoir Perfume
Last updated: 5/8/2026

1. Order Cancellation

• You may cancel your order free of charge before it has been shipped, by contacting us at info@velnoirperfume.com as soon as possible.
• Once an order has been shipped, it cannot be cancelled, but you may request a return per the terms below.

2. Returns

Due to the nature of fragrance products (hygiene reasons), we can only accept returns if:

• The product is unopened, unused, and in its original sealed packaging
• The request is made within [7–14] days of delivery
• You provide proof of purchase (order number/receipt)

Products that have been opened, used, or damaged by the customer are not eligible for return, except in the case of manufacturing defects.

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, contact us within [48 hours] of delivery at info@velnoirperfume.com with your order number and photos of the item. We will arrange a replacement or full refund at no additional cost to you.

4. Refund Process

• Approved refunds will be processed to your original payment method within [7–14] business days.
• Refund timelines to your bank/card may vary depending on your bank's processing time.
• Delivery charges are non-refundable unless the return is due to our error (wrong/defective item).

5. How to Request a Return/Refund

Email us at info@velnoirperfume.com with:

1. Your order number
2. Reason for return/refund
3. Photos (if the item is damaged/defective)

Our team will respond within [1–2 business days] with return instructions.

6. Contact Us

For any questions about cancellations, returns, or refunds, contact us at info@velnoirperfume.com or +968 22678356.