Delivery Policy

Delivery Policy

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Delivery Policy

Delivery Policy

Velnoir Perfume
Last updated: 5/8/2026

1. Delivery Areas

We currently deliver to [list countries/regions, e.g. all governorates of Oman / GCC countries]. If your address is outside our delivery area, please contact us before placing an order.

2. Processing Time

Orders are processed within [1–2 business days] after payment confirmation. Orders placed on public holidays or weekends will be processed on the next business day.

3. Delivery Timeframes

  • Within [Muscat/Oman]: [1–3] business days
  • Other GCC/international destinations: [3–7] business days

Delivery times are estimates and may vary due to courier delays, weather, or customs clearance for international orders.

4. Delivery Charges

  • Delivery fees are calculated at checkout based on your location and order value.
  • [Free delivery may apply for orders above a certain amount, e.g. free delivery on orders over 20 OMR.]

5. Order Tracking

Once your order is shipped, you will receive a confirmation with tracking details (if available) via email/SMS.

6. Failed Deliveries

If delivery fails due to an incorrect address or the customer being unavailable, additional delivery charges may apply for re-delivery.

7. Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within [48 hours] of delivery at info@velnoirperfume.com, with photos if possible, so we can resolve the issue promptly.

8. Contact Us

For delivery-related inquiries, contact us at info@velnoirperfume.com or +968 22678356.